SHIPPING + RETURNS
We use Australia Post to ship all of our orders. All postage rates are calculated based on weight and destination.
DUE TO COVID19 DELAYS ON AUSTRALIA POST. FOR THE MOST UP-TO-DATE INFORMATION, AND DELIVERY TIMES PLEASE VISIT THIS PAGE: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-updates
TRACKING
Please note that Wollemi Warriors cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. We will do everything we can to keep our customers happy, however we have no control over shipping once its posted! Please contact us if you have any concerns.
POSTAGE TIMES:
Australia: Allow 2-5 business days for regular post and 1-3 business days for express post.
New Zealand: Allow *2-4 business days.
Rest of the World: Allow *3-10 business days..
**These are estimated delivery times and are not a guaranteed timeframe. Delays may occur.**
Wollemi Warriors cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
RETURNS INFO:
Not stoked on your new Wollemi Warriors product? Picked the wrong size? No worries!
If for any reason you are unhappy with your item, we accept returns or exchanges within 30 days of your order purchase date. Goods must be in their original condition, unworn and with tags. Please note there are no refunds for change of mind or incorrect choice. Exchanges are subject to stock availabilities. Any shipping charges paid on the original order will not be refunded.
If you would like to return an item please contact customer service at: [email protected] Please be sure to include your full name, order number, which products you’d like to return and the reason why you want to return the product/s.
We will work with you to come up with a solution.
Return postage costs are the responsibility of the customer. We strongly recommend sending all parcels via a traceable service. We are not responsible for any lost or missing parcels.
Our return address is:
Wollemi Warriors
Unit 11/9 Wilkins Crescent
Mudgee
NSW 2850
Australia